Knowledgebase

Articles

 Accessing Web Disk

Web disk (also known as Web Dav) is a drag-and-drop interface which allows you to access your...

 Apache Error Logs

When you check the error logs, you can see many things. Some things you can ignore: File does...

 Apache Handlers (running html as php)

Apache handlers allow you to control what Apache will do with certain file types. When Apache...

 Backup File Types

So, you have a backup file, but you need to know what type of backup it is so you can know what...

 Copy Entire Database or Rename Database

Is there a way for me to copy an entire database in cPanel from another server? You will need...

 Custom Error Pages

To create a custom error page for your account, please login to cPanel and click Error Pages,...

 Document Root Changes

We can no longer change the document root for your main (primary) domain. This disables...

 Error Page Codes

What are Error Codes? These numbered error codes are how the server tells website visitors about...

 Getting your database to work after restoring it

Getting your database to work after restoring it After you have restored your database, you...

 GnuPG Keys

GnuPG is a publicly available encryption scheme that uses the "public key" approach. With GnuPG,...

 Hidden Files

Hidden file and folder names start with a dot. Examples: .htaccess .htpasswd .fantasticodata...

 How can I change my control panel username ?

Shared Unfortunately, you may not change the user name associated with your control panel. Once...

 How do I create a MySQL database, a user, and then delete if needed?

Create: If you are using any type of PHP software or keeping a collection of records which need...

 How do I create and delete a Cron Job

Cron Jobs run scheduled tasks at specific times. This is good to set up automated maintenance...

 How do I create and remove an addon domain?

Note: You may not be able to create an Addon Domain if you do not own (register) the domain...

 How do I deny IP address access?

Do you want to stop someone from visiting your website? This tool will block anyone from a...

 How to backup / restore your MySQL Database

If you run a database driven website, it is important to backup your databases, periodically. You...

 How to change DNS zones (MX, CNAME, and A records)?

Shared: With cPanel 11.25, you now have access to make some of these changes. Note: This effect...

 How to change permissions (chmod) of a file?

Permissions can be very important when it comes to hosting your website. Permissions can allow...

 How to change the password of your cPanel account?

There may be times where you would like to change the password of your account. It is...

 How to connect to MySQL database?

Configuration Settings: Host name = localhost (literally put localhost) Database name =...

 How to create blacklists ?

You may use Spam Assassin to stop (blacklist) someone from emailing you. Login to cPanel and...

 How to create URL redirect ?

WARNING Never create a redirect for domain.com to www.domain.com or from domain.com to...

 How to create/edit/delete a file using the File Manager ?

There may be times when you wish to create, edit, or delete a file or folder in your account....

 How to disable anonymous FTP ?

We do not recommend using Anonymous FTP as it is a security risk. (Because it allows any person...

 How to download a home directory backup ?

Backups are very important part of maintaining a website. It is important to backup your files...

 How to generate/download a full backup ?

A full backup is a backup of all of your files, e-mail, databases, etc. To run a full backup,...

 How to park a domain on an addon domain ?

cPanel has yet to offer this option although it can be done. In order to park a domain on top of...

 How to password protect one file ?

  This is an advanced design tutorial. If you are a beginner, we recommend using the cPanel...

 How to redirect subdomain to another page ?

You might want your sub domain to redirect to another page. To accomplish this, please do the...

 How to repair a broken database ?

MySQL queries or tables stop working If you get an error which says, "so-and-so is marked as...

 How to upload a file using file manager ?

You may want to upload your files directly through cPanel. You can do this through the File...

 How to upload to an addon or subdomain ?

Option 1 In a FTP client enter this information. Host = add on domain name User =...

 How to view disk space usage ?

Login to cPanel, and under Files, click Disk Space Usage. This page shows you where disk space...

 How to view website statistics in cPanel using AWStats ?

When you have a website online, you may want to check on how many people are coming to your...

 Htaccess handling

Sometimes when you edit the .htaccess file in cPanel, the lines must wrap and this causes a line...

 I accidentally deleted the public_html or www folder.

If you delete the www folder, your site should still load properly. If you delete the...

 If I change my cPanel password, will it affect my other passwords ?

The main username and password are the same for cPanel login, FTP login, and MySQL database...

 Image Manager

The Image Manager allows you to view and modify images in your account. You can change the...

 Incorrect diskspace and information in cPanel

Your cPanel keeps disk space usage for your entire account, email accounts, databases, and...

 Index Manager

Go to cPanel and click Index Manager. Click on a folder icon to look inside. Click on a folder...

 Internal Server Error help, 500 error

Internal server errors can be caused by a few different things. Please check the Error Logs in...

 Invalid maildirsize Error

How to fix the error "invalid maildirsize": Login to your server via FTP or File Manager....

 Latest Visitors

You will find an icon for this in cPanel, under the Logs section. This function will show the...

 Local, Backup, and Remote Mail Exchanger

This is a setting that tells HostGator how to handle your incoming emails. We recommend using...

 Lost Database Password

Forgot your database's password? You must create a new user with a new password. Do not worry,...

 Mail Folder

Deezon uses a maildir system, which means that all your email boxes and messages are stored as...

 Manual for cPanel

Yes, a manual for cPanel is available. Go here to view it.

 My new domain is showing a search portal page, or advertising page.

If you recently changed your IP address (i.e. you bought a dedicated IP or an SSL certificate),...

 None of my CGI scripts are working on the server. How do I get them to work ?

First, make sure the script files are in the cgi-bin folder. Second, make sure the file...

 Park Wrapper Error

When trying to add an addon domain, or parked domain, you might run across a 'Park Wrapper...

 Password Protect Directories Icon

To password protect directory: Note: At this time, cPanel can only protect directories, not...

 PHP settings that cannot be changed

PHP has been configured to use the following settings on our shared and reseller servers: safe...

 phpMyAdmin

phpMyAdmin is a tool written in PHP to handle the administration of MySQL over the web....

 Please read before creating a addon domain

About addon domains Addon Domains are handled like subdomains as far as the server is concerned,...

 Please read before creating a subdomain

When you create a subdomain in cPanel, you will be asked to choose the name of the subdomain,...

 Proper Mime Types

Mime types tell browsers how to handle specific extensions. For example, the text/html mime type...

 Proxy access for cPanel, WHM, and webmail. Needed to bypass firewalls.

With your Linux Shared Hosting accounts, you have access to a control panel that contains the...

 public_ftp folder

The public_ftp folder is used for storing files which are available with anonymous FTP. You...

 public_html folder

The public_html folder is the web root for your primary domain name. This means that public_html...

 Raw Access Logs

Raw Access Logs allow you to see who has accessed your site without the use of graphs, charts...

 Secure cPanel Login

How do I use shared SSL to access cPanel ? Use https and our IP address, followed by the secure...

 Style Change

Login to cPanel and click Change Style. Click the radio button under the style you like....

 Webmail

You can check the webmail for any account by logging into domain.com/webmail with the full...

 Webmail settings and options

Once logged into webmail, you will have several options available for the individual user....

 What are CRON jobs ?

A cron job is a Linux command for scheduling a task to be executed sometime in the future. This...

 What do I put for the cron job Command ?

Command lines. Examples only! Bold sections must be changed. Shared, Reseller, SEO hosting,...

 What is a Document Root folder ?

The document root is the folder where you keep website files for a domain name. Since cPanel...

 What is a favicon ?

The favicon is the favorite icon, used in your browser favorites and bookmarks. You can also...

 What is a parked domain ? How can I create and delete one ?

Parked domains are additional domains which you host on your account. They will display the same...

 What is a subdomain name ? How can I create and delete one ?

A subdomain is a second website, with its own unique content, but there is no new domain name....

 What is an addon domain ?

An addon domain is a fully functional domain that can be created from within your control panel....

 What is hot linking? How do I enable and disable hotlink protection?

Hot link protection prevents other websites from directly linking to files and pictures on...

 What is the difference between parked, addon, and subdomains ?

A subdomain is a second website, with its own unique content, but there is no new domain name....

 Why can't I login into my cPanel, WHM or Webmail ?

Most networks have a firewall setup to block access to the ports required for cPanel, WHM, and...

 Why is my public_html folder suddenly empty ?

There can be several reasons for why your files seem to have suddenly disappeared. Deleted...